1. Booking Policy

• Bookings can be made a minimum of 6 hours prior and up to 120 days in advance of the trip start time.
• All bookings must be confirmed via phone at +91-9630963123.
• A minimum 30% advance payment is mandatory to confirm the booking.
• Vehicle and driver details will be shared 6–8 hours before the trip.
• Customers must present the booking confirmation (SMS/WhatsApp) at the time of pickup.

2. Important Terms

• In case of a no-show by the customer, the advance amount will be fully non-refundable.
• Delays exceeding 30 minutes from the scheduled pickup time may attract additional waiting charges.
• Once the trip has started, no cancellation or refund will be allowed.
• Any changes in route, duration, or itinerary will result in additional charges.
• Maa Tour and Travels shall not be responsible for delays, traffic conditions, accidents, or any indirect or consequential losses.

3. Vehicle Breakdown / Accident

• In case of vehicle breakdown or accident, the company will arrange a replacement vehicle (subject to availability).
• If a replacement is not available, only the advance amount will be refunded.
• No additional compensation will be provided under any circumstances.

4. Driver No-Show

• If the assigned driver fails to report on time:
• A replacement vehicle will be arranged immediately.
• If no replacement is possible, a 100% refund of the advance amount will be processed.

5. Payment Policy

• The remaining balance after the advance must be paid during or at the end of the trip directly to the driver via cash or UPI.
• The final bill will be calculated based on actual usage (distance/time).
• Any excess advance payment will be refunded within 3–5 working days after trip completion.

6. Modification Policy

• Booking modifications (date/time changes) must be requested at least 24 hours prior to the scheduled trip.
• Last-minute changes are subject to availability and may incur additional charges.
• Trip extensions during the journey are allowed only with company approval.

7. Cancellation Policy (Hatchback / Sedan / SUV)

• More than 48 hours before trip → 25% deduction (75% refund)
• 24 to 48 hours before trip → 50% deduction
• 12 to 24 hours before trip → 75% deduction
• Less than 12 hours or same day cancellation → No refund (100% charge)

8. Cancellation Policy (Luxury Vehicles)

• More than 15 days → 30% deduction
• 7–15 days → 50% deduction
• Less than 7 days → No refund

9. Cancellation Policy (Tempo Traveller / Bus)

• More than 10 days before trip → 30% deduction
• 5 to 10 days before trip → 60% deduction
• Less than 5 days before trip → No refund (100% charge)

10. Cancellation by Company

• In case Maa Tour and Travels cancels the booking due to unavoidable circumstances, a full refund of the advance amount will be provided.
• No additional compensation will be applicable.